Resume/Curriculum Vitae

Name: Anna Lissa Cruz
Location: Amsterdam, Netherlands
Email: annalissa [at] alcruz [dot] com
Citizenship: American

QUALIFICATIONS

Skilled web developer, programmer and system administrator with over 10 years in web development, and 5 years in software development. Proficient in several programming languages and technologies, notably Ruby on Rails, Unix-like operating systems, and shell scripting. Detail-oriented, reliable, proactive learner. Effective working in a team or individually. Excellent writing skills.

TECHNICAL SKILLS SUMMARY

Operating Systems

Linux, BSD, OpenSolaris, UNIX, Windows XP/95/98/NT/2000, MacOS 9x/X

Programming Languages

Ruby, C, C++, eRuby, HTML, Scheme, Java, JavaScript, PHP, ASP, XSL/XSLT, XML, Perl, shell scripting (sh, bash, zsh)

Software & Web Development

Ruby on Rails, CGI, CSS, AJAX, SOAP, AutoConf, AutoMake, Subversion, GIMP, ImageReady, PhotoShop/Image Ready, Illustrator

System Administration

Apache/Apache2, lighttpd, MySQL, PostgreSQL, Bind/Bind9, Exim/Exim4, Postfix, SpamAssassin, PortSentry, Tripwire, Analog, Amazon EC2

CAREER HISTORY

September 2002 - Present
Independent Consulting, Amsterdam, Netherlands

Offered a variety of services to various clients across multiple countries. Clients included the British Society of Amsterdam, Centrum voor Wiskunde en Informatica, The English Bookshop, Madsegs.com, Acorn Consultancy, Bikram Yoga Amsterdam, CarlaBaarspul.nl, Edgar Portraits, Ligfiets Winkel, Thermopatch, Galerie Jan Steen, XProgramming.com, BetterPPC, and LocalBizBlogs.com.

Services included:

  • Web Development - Programming, designed page layouts, created templates, database integration, developed test scripts
  • System Administration - Installed, configured and administered web, email, DNS and file servers on Unix-like operating systems
  • Software Development - Produced source code, developed unit and functional tests, packaged distributions for all major platforms
  • Website Hosting - Offered FTP access, traffic analysis, and technical support for static HTML, LAMP-based, and Ruby on Rails websites
  • Technical Writing - Developed API documentation for software libraries, enforced naming and style conventions, and wrote end-user manuals
  • IT Consultation - Performed software/hardware installations on multiple operating systems, built computer systems based on customer specifications, set up LANs and wireless networks, virus detection, SPAM filtering, provided data backup, troubleshooting
  • Corporate Training - Prepared and presented training demonstrations, provided hands-on training, and developed training documentation on applications such as Dreamweaver, PageMaker, QuarkXPress, Microsoft Word, and Adobe Photoshop
  • Desktop Publishing - Designed and created posters, business cards, brochures, letterhead and various marketing materials
  • Graphic Design - Designed logos and graphics for use on websites and printed material
  • Database Administration & Maintenance - Designed queries, developed reports, produced documentation

Recent projects:

  • The English Bookshop, Amsterdam, Netherlands, November 2006 - Present. Coordinated with graphic artist and owner to develop online bookstore. Developed modular payment system to allow customers multiple payment options. Created administrative backend to manage orders, generate product promotions, and maintain events calendar. Produced scripts to export data from third-party inventory system and import into online database to insure data integrity. englishbookshop.nl
  • LocalBizBlogs.com, Oakland, CA, USA, August 2006 - January 2006. Worked with lead developer to set up production servers on TextDrive cluster (running OpenSolaris) and Amazon EC2 (using custom Debian instances) for company's LAMP web application. Developed deployment scripts, installed and configured Apache2 server to work with Symfony framework, provided technical support for various system administration issues, set up revision control repository (subversion) to manage source code, configuration files, and scripts. localbizblogs.com
  • Madsegs.com, Madrid, Spain, May 2006. Developed online reservation system and administrative backend to manage incoming reservations for Segway touring business in Madrid and track customer deposits made through PayPal. New system resulted in less lost business from previously implemented reservation system. madsegs.com
  • BetterPPC, Manhattan Beach, CA, USA, December 2005 - March 2006. Integrated AJAX technology and Google Maps to develop online business directory application designed to supplement company's SEO services. Client's satisfaction with product led to several follow-up assignments, which included developing in-house web application to analyze customer data, setting up and implementing a variety of database-driven websites (including ppcmemo.com), creating scripts to convert company website with MySQL backend to static HTML pages for better performance. betterppc.com
  • The British Society of Amsterdam, Amsterdam, Netherlands, November 2005 - July 2006. Converted membership database, originally in Microsoft Access, to MySQL and made accessible via the internet. Created online membership application system to reduce paperwork and manual data entry. Developed customized content management system for website to create new articles, promote upcoming events, and advertise the organization's several recurring activities. Ability for multiple individuals to update pages led to less workload for webmaster and created a more dynamic website. Traffic to site increased 3-fold and new membership applications doubled within 6 months of launch. britsoc.nl
  • Centrum voor Wiskunde en Informatica, Amsterdam, Netherlands, June 2005 - January 2006. Worked with lead developer to rewrite CompLearn Toolkit, an open-source suite of utilities used to apply compression techniques in discovering learning patterns. Contributed source code and documentation to API, 3D Visualization program and Ruby binding, developed website, worked with users to resolve installation issues. complearn.org.

M Squared Consulting, Inc., San Francisco, CA, msquared.com

M Squared is a broker of independent consultants representing 8,500 professionals to the San Francisco Bay Area and Southern California business communities. With 50 employees in 3 branch offices, M Squared matches top-tier consultants to client projects in Marketing, Finance, Human Resources, IT and Top Management.

May 1999 - May 2002
Manager, Network Technologies

  • Responsible for IT needs company-wide
  • Managed development of in-house software, which included obtaining and documenting end-user requirements, testing, user training and identification of system process changes
  • Managed all e-mail, voicemail, phone and accounting systems with a 99% uptime
  • Provided training and on-going support to local and remote end users
  • Developed and maintained system documentation, and trained staff so that systems and helpdesk support operated seamlessly during holidays, vacations and other absences
  • Ensured all offices and staff were provided with necessary equipment, including computers, notebooks, headsets, PDAs, printers and phones
  • Provided and managed helpdesk support to users of company website
  • Managed relationships with ISPs, computer hardware vendors, and telco companies nationwide

Key Accomplishments

  • Developed requirements, managed programming tasks, tested and implemented "web-enabled" release of company database, which subsequently reduced paper flow, streamlined internal processes and increased consultant registrations by 400%
  • Introduced virus protection plans, password conventions, and backup procedures to ensure data integrity and security
  • Installed backup servers to minimize business disruption due to system failure
  • Researched and implemented videoconferencing, improving interstate company communication
  • Managed telecommunications and network installations in all locations
  • Employee of the Month, September 2000 and September 2001

June 1997 - May 1999
Assistant Network Administrator

  • Installed, configured and repaired workstations on both Macintosh and PC platforms
  • Maintained software inventory
  • Developed and webmastered external and internal company websites
  • Provided technical support to branch and satellite offices
  • Developed testing procedures and white box tested releases of inhouse company software
  • Managed purchase of computer and systems equipment

June 1996 - June 1997
Operations Manager

  • Managed all daily administrative activities, including data entry, filing, order processing, reception, mailings and invoicing
  • Provided technical and administrative support to all staff
  • Managed team of 6 employees
  • Employee of the Year, 1996

VOLUNTEER WORK & PHILANTHROPY

HCV Action Now, hcvaction.org
Co-Founder / Webmaster / Graphic Designer / Coordinator, June 2005 - Present

Maintained website, organized volunteers, and produced marketing material for non-profit organization dedicated to increasing awareness about Hepatitis C.

KatrinaHelp.info, katrinahelplinfo.org
System Administrator / Webmaster, August 2005 - Present

Set up and maintained wiki to aid those displaced by the Hurricane Katrina and provide information to individuals offering assistance and housing.

rData, katrinahelp.info/rdata
Contributing Developer, September 2005

Contributed and maintained rData, an open-source, searchable online database which provided information about victims of Hurricane Katrina.

Indian Ocean Disaster Relief Portal, tsunamihelp.info
System Administrator / Webmaster, January 2005 - Present

Set up and maintained wiki for volunteer news/information site which lists humanitarian aid resources to help victims of the 2004 Indian Ocean Tsunami.

AsiaQuake.org, asiaquake.org
Co-Founder / Co-Developer, January 2005

Created, developed and maintained AsiaQuake.org, an organized collection of real-time logistical, coordination, and control information for the Asian Tsunami Relief Effort.

British Society of Amsterdam, Netherlands, britsoc.nl
Graphic Designer / Committee Member / Webmaster, October 2003 - Present.

Maintained website, designed marketing material, and aided event coordination for Amsterdam's oldest expatriate community.

Ruby on Rails, open-source framework, rubyonrails.org
Contributor, October - December 2004

Contributed patches to Active Record 1.3.0 and Active Record 1.0.0 to fix many-to-many table relation and MySQL adapter socket configuration for the Ruby-based web framework.

EDUCATION

1990 - 1994
San Francisco State University, San Francisco, CA

B.S., Business Administration (Computer Information Systems), summa cum laude
GPA 3.77, Dean's List

HOBBIES/INTERESTS

Video games, drawing/sketching, basketball, kung fu, yoga, pilates, music, guitar, film

REFERENCES

References available upon request